Contact Us
Contact Us
Welcome to CLARIVB
We are committed to providing responsive and reliable customer support throughout your aesthetic shopping experience.
Whether you need help with product information, art care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, artworks, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@clarivb.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition, surface texture, or other sculptural details
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email: service@clarivb.com
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Art care and placement guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product specifications and materials
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
CLARIVB offers a curated collection of modern artistic sculptures, botanical-inspired decor, and minimalist interior accents.
If you need help with a product, our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Surface textures and structural details
- Artistic construction and display elements
- Art care
- Included accessories
- Recommended placement
- Product variations
- General product questions
Because specifications vary between products, please include the product name when contacting us.
5. Business & Wholesale Inquiries
CLARIVB welcomes inquiries from interior designers, art galleries, commercial buyers, decor-focused businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: CLARIVB
Website: clarivb.com
Legal Entity: Zhengzhou Bannuan Network Technology Co., Ltd.
Registered Address: Room 3055, 3rd Floor, Building 1, No. 7, Wenxing Road, Guancheng Hui District, Zhengzhou City, Henan Province
Unified Social Credit Code: 91410104MAE96U6N10
Customer Support Email: service@clarivb.com
clarivb.com is owned and operated by Zhengzhou Bannuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.